DIME’s Refund, Return, Cancellation, and Shipping Policy
Last updated: 8/18
Thank you for supporting Editorial DIME, an independent publisher. We want you to be happy with your purchase. Please review the following policies before placing an order.
​Returns
We accept returns of books that are returned in new, unused, and resalable condition.
To request a return, please email libros@dime.org within 30 days of delivery and include your order number and the book(s) you wish to return. Please wait for return instructions before mailing the book.
A returned book must be in the same condition in which it was sold. Books that contain writing, highlighting, stains, bent or torn pages, significant wear, odors, or other damage may not qualify for a refund.
The buyer is responsible for the cost of return shipping unless the item was sent incorrectly or arrived defective.
Once we receive and inspect the returned book, we will issue a full refund of the purchase price to the original payment method within [5] business days. Original shipping charges, if any, are not refundable.
Damaged or Incorrect Orders
If you receive a book that is defective, or different from the book you ordered, please contact us at libros@dime.org as soon as reasonably possible, preferably within 7 days of delivery. We will work with you to resolve the issue and, when appropriate, provide a replacement or full refund, including reasonable return shipping costs.
Please include your order number and photographs of the damaged or incorrect item when possible.
Order Cancellations
Orders may be cancelled by emailing libros@dime.org before the order has shipped.
Please include your order number and state that you would like to cancel the order. We will confirm whether the order can be cancelled.
Once an order has shipped, it cannot be cancelled and must instead be handled under our return policy.
Shipping and Processing
Orders are generally shipped within 5 business days after the order is placed.
Shipping times provided at checkout or by the carrier are estimates and may vary. The time required to ship an order does not include carrier transit time.
Once an order has been handed to the carrier, delays caused by the carrier are outside our control. If your order appears to be lost or significantly delayed, please contact us and we will do our best to assist.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.
If you notice an address error after placing an order, please contact us immediately at libros@dime.org. We will do our best to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Special and Final-Sale Items
Unless otherwise stated on the product page, books are subject to the return policy above.
The product listing will identify any books that are final sale, personalized, signed, specially ordered, or otherwise subject to different return terms.
Contact
Questions about returns, cancellations, or shipping should be sent to:
This policy does not limit any rights or remedies that cannot lawfully be waived under applicable law.